How Do I Return My Order? (UK)

UK RETURNS POLICY

We operate a 14 day returns policy (including bank holidays and weekends). Please send garments back to us within 14 days of receiving the parcel. The period starts from the day delivery was made to your nominated delivery address.

It’s important to note that shipping costs are not covered by JARLO unless item(s) are faulty/incorrect. 

 How Do I Return My Order? 

You can create a return via our portal: Zigzag Portal

  • Step 1: Login with your order number and the email address used for the purchase.
  • Step 2: Select the item(s) you wish to return.
  • Step 3: Select your chosen return method and click ‘Proceed’
  • Step 4: Download your chosen courier label and attach it securely to your parcel. Please make sure the returns form is inserted into your parcel. Without this your refund could take much longer.
  • Step 5: Locate your local service point using the ’Services Near You’ link and take your parcel to the location of your choice.

Mislaid your returns sheet? Please send us over an email at info@jarlolondon.com and we’ll be happy to help.


When Will I Receive My Refund? 

Returns are processed within 14 days of receiving the shipment. You will receive an email once the refund has been processed. 

Card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately, we are unable to influence this.

Klarna

If you haven't paid your invoice, you'll receive an updated version from Klarna within 24 hours of your returns being processed.

Already paid for your order in full? You'll receive a refund from Klarna for the items you returned.


Faulty / Incorrect Items

If the item you’ve received is faulty or incorrect, please inform us ASAP via email: info@jarlolondon.com Please include any images of the item for our reference. 

Our Customer Care team will then be able to advise how to return such item for either a replacement or a refund free of charge. 

Exchanges

We’re no longer offering exchanges to our customers. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!

If you have further questions, please get in touch with us: info@jarlolondon.com 


Returns Address

Jarlo London
Returns Department
c/o Exclusive Logistics
Dewar House
Central Road
Harlow, CM20 2ST

 
Please note: We do not accept hand delivered returns as the site is strictly not open/accessible to the general public.